Refund policy

Return & Refund Policy

Last Updated: July 30, 2026

At Loviemall, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused, unworn, and in its original condition.
Be returned with all original packaging, tags, and accessories.
Not show signs of wear, damage, washing, or alteration.
Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

The following items cannot be returned unless they are defective or damaged upon arrival:

Items marked as Final Sale or Clearance.
Gift cards.
Personalized or customized products.
Products that have been used, damaged by the customer, or returned without original packaging.

3. How to Request a Return

Before returning any item, please contact our customer support.

Please provide:

Your order number.
The reason for the return.
Clear photos of the product (if damaged, defective, or incorrect).

Our customer service team will review your request and provide return instructions if your return is approved.

Please do not return any items without prior authorization, as unauthorized returns may not be accepted.

4. Return Shipping Costs

If the return is due to a defective, damaged, or incorrect item sent by Loviemall, we will cover the reasonable return shipping costs.
If the return is due to a change of mind, incorrect size selection, or other customer-related reasons, the customer is responsible for the return shipping costs.

Original shipping charges (if any) are non-refundable unless required by applicable law or the return is due to our error.

5. Refunds

Once your returned item is received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days.

The time it takes for the refunded amount to appear in your account depends on your payment provider or financial institution.

6. Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or style, please return the eligible item (if approved) and place a new order separately.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

Your order number.
Photos showing the issue.
A brief description of the problem.

We will review your request promptly and provide an appropriate solution, which may include a replacement, refund, or other remedy.

8. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled. If you no longer want the item, you may request a return after receiving it, subject to this policy.

9. Late or Missing Refunds

If you have not received your refund after the expected processing time:

Check your bank account or payment method again.
Contact your credit card issuer or payment provider, as processing times may vary.
If you still have not received your refund, please contact our customer support.